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Frequently asked questions

About mySEHA

What is mySEHA, really?

mySEHA is an independent family health-record app from Cairo. It reads your family's lab reports, in Arabic or English, without being tied to any one lab, lines them up over time and explains them in plain language, so you walk into the doctor's office already understanding your own history.

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Think about where your family's health history lives right now.

A plastic folder of printouts. A few PDFs in email. Photos in a WhatsApp chat that's mostly voice notes.

It's all there. It's just unreadable.

Here's the part most people miss: the information that matters usually isn't on any single report. One report is a moment. The story is in what happens between reports — which values have been creeping up for three years, which ones move together, what changed since the last visit.

So the question isn't "what does this report say?" It's "what do all of these reports say together?"

Almost nobody can answer that. Not because they don't care, but because nobody has the time to lay ten years of paper side by side, in two languages, from five different labs. A doctor gets a few minutes. You get a folder.

That's the gap mySEHA was built for. You photograph or upload a report. The app reads every value, asks you to confirm them, then explains each result against the range your own lab printed, against your earlier results, and alongside the markers that tend to move with it. One account holds a profile for everyone you look after.

It doesn't diagnose, doesn't name a condition, doesn't prescribe, and doesn't replace a doctor.

It gives you your history, not a verdict. If you have a folder of old reports somewhere, that's exactly where we'd start.

Is mySEHA the same as SEHA in Abu Dhabi or the Sehhaty app in Saudi Arabia?

No. mySEHA is an independent company from Egypt, with no connection to SEHA (Abu Dhabi Health Services Company), Sehhaty, Seha Virtual Hospital or any ministry of health.

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"Seha" (صحة) simply means health. That's why so many hospitals, ministries and apps across the region carry the word — and why AI search tools sometimes mix them up.

The difference is in what each one is. SEHA and Sehhaty are government health services, tied to their own hospitals and systems. mySEHA doesn't book hospital appointments or connect to any government system. It's a private app for keeping and understanding your own family's reports, from whichever lab you used.

If you need a SEHA or Sehhaty service, their official apps are the right place. If you need your family's results in one place, in Arabic or English, that's mySEHA.

Who is behind mySEHA, and why should I trust a new app with my health?

mySEHA is built by VETRA LLC in Cairo, founded by Osama Hesham. Trust it for what you can check: you confirm every value, ranges come from your lab, reasoning is shown, and your data isn't sold.

Is mySEHA free?

Using the app is free during the beta. Reading your lab report and saving every value is free. The one paid part is the written analysis of a report, and your first analysis is free. On iPhone, more analyses can be bought in the app; on Android that is not available yet.

Which countries does mySEHA work in?

Anywhere. mySEHA works in Arabic and English and is on the App Store and Google Play in about 175 countries. Your results are read against the reference range printed on your own lab report, so it fits whichever lab you use. The food database also includes many Egyptian and Arab dishes.

Is mySEHA available in Arabic?

Yes. The whole app runs in Arabic or English, and you can switch at any time from Me → Language. Lab reports in either language can be read.

Is there a web version?

Not today. mySEHA is an iPhone and Android app, and everything you need is in the app.

What makes mySEHA different from searching my results online?

It starts from your own report instead of general articles. mySEHA reads your values and the reference range your lab printed, lets you check them, and explains them in plain Arabic or English. It shows how the same tests have changed across your earlier reports, points out results that are worth reading together, and keeps your reports in one place so you can export a PDF to share with your doctor. It is educational information, not a diagnosis.

How it works

What actually happens when I upload a lab report?

Three steps: mySEHA reads the report, you check and confirm every value, then it explains your results against your lab's range, your history and related markers. It usually takes a few minutes.

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The step people are tempted to skip is the most important one.

Reading a printed page is never perfect — a fold, glare, a smudged decimal point. An explanation built on a misread number is worse than no explanation at all. That's why mySEHA shows you every value it read, highlights the uncertain ones, and lets you correct or add results before anything is analysed. It also needs at least three values, because patterns in one or two numbers are just noise.

After you confirm, you get findings ordered by how much attention they deserve with the reasoning shown, a map of markers that move together, up to four scores that organise your results, and questions and tests worth discussing with your doctor. You can leave the screen while it runs.

Can mySEHA read Egyptian lab reports in Arabic, or mixed Arabic and English?

Yes. It reads reports in Arabic, English or both, and isn't limited to a list of partner labs, as long as the page is legible, and explains results in clear standard Arabic or English.

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Mixed reports aren't the exception in Egypt — they're normal. English test names, Arabic headers, the lab's own printed range.

Because mySEHA reads the printed page itself rather than connecting to a lab's system, it isn't limited to a list of partner labs; what matters most is the photo. Lay the page flat, use good light, avoid glare and shadows, and keep the whole table in frame. You'll still confirm every value before the analysis runs.

Which file types can I upload?

PDF, JPG, PNG and WEBP. Photos taken on an iPhone in HEIC format are converted automatically, so those work too.

How long does it take to see something useful?

Usually a few minutes. Reading the report takes a minute or two, then you check the values, and the analysis takes a few more minutes, longer for a large report. You can leave the app while it works, and you are notified when it is ready.

Can I share my results with my doctor?

Yes. Most record screens produce a PDF you can send, print or hand over — labs, findings, medications, adherence, vaccinations and more.

Does sharing a report give someone access to my account?

No. A share produces a file. It grants no access to your account and no ability to see anything you did not send.

Understanding your results

What exactly does the analysis give me?

A plain-language explanation of your report, findings ranked by how much attention they deserve, up to four health scores, a map of how your markers connect, and suggested next steps, such as tests to ask your doctor about.

Why is my lab's range different from the "normal" range I found online?

Because each lab sets its own range using its own machines, methods and reference group. That's why mySEHA uses the range printed on your own report first.

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Someone on Reddit asked a question that sounds simple: why do different labs give different reference ranges for iron?

It's a better question than it looks.

Most people imagine "normal" as a fixed line that science drew once. It isn't.

Here's how a range is actually made. A laboratory tests a large group of people it considers healthy, using its own analysers and chemical reagents. It then marks where the middle 95% of those people fall. That band becomes the range printed next to your result.

Change the machine, the method or the group of people, and the band moves. Units change too — the same vitamin D result can be printed in ng/mL or nmol/L.

So "what's the normal range for this test?" is the wrong question. The better one is "what range did my lab use, and how does my result compare over time on the same lab?"

This matters more than it sounds. A value can look "high" against a range you found online and be perfectly inside your own lab's range, or the other way round.

That's why mySEHA uses the range printed on your report first, and only falls back to its own library when your report doesn't print one. When there's no sound range from either, the value is recorded and charted but not labelled high or low. Guessing a threshold and calling something fine is how false reassurance happens.

Your lab's range, not the internet's. And if you're tracking something over time, staying with the same lab where you can makes the trend much more honest.

Does mySEHA remember my old results and show changes over the years?

Yes. Upload old and new reports and each marker becomes a line over time, across different labs, with each lab's own range kept alongside.

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You had a blood test last year. You probably remember one thing about it: the doctor said you were fine.

Here's what almost nobody remembers — the actual numbers. And that's the part that mattered.

A single result is a snapshot. What carries the real signal is direction.

A value can sit inside the normal range on every report for years, while moving steadily towards one edge of it. On paper, each report says "normal," so nobody flags anything. Lined up, the direction is obvious.

It's the same pattern people see in any system they watch over time: slow changes are the hardest to notice, and often the most useful to know about early.

So the question isn't "are my results normal?" It's "which way have they been moving?"

That doesn't mean every drift is a problem — many are harmless. It means a drift is worth a conversation, and a folder of loose printouts will almost never show you one.

mySEHA does this lining-up for you. Upload reports from years ago alongside new ones, from whichever labs you used, and each marker becomes a trend you can actually read.

Trajectory, not snapshot. If you have older reports sitting in a drawer or a chat, that's where we'd start.

Family and caregiving

Can I use mySEHA for my whole family?

Yes. One account holds a separate profile for each person, each with its own labs, trends, medicines, documents and a permanent mySEHA Health ID.

Is it okay to upload my parent's or sibling's results?

Yes — that's what family profiles are for. Ask them first; health information is personal, and it works better when they know.

How do I keep track of my elderly parents' results, medicines and doctors in one place?

Organise by person, not by paper. In mySEHA each parent has a profile with their labs and trends, medicines and reminders, prescriptions, scans and documents, and you can export a PDF for any doctor.

I live abroad. How can I follow my family's health back home in Egypt?

Keep your family's history in one place before anything urgent happens. Relatives send reports as photos or PDFs, you add them to each person's profile, and you can see explanations and trends from anywhere, then share a PDF with their doctor.

Can mySEHA remind my parents to take their medicine during Ramadan?

Yes. Doses can be scheduled around Fajr, Suhoor, Iftar or waking, not only clock times.

Do other family members on my account see each other’s data?

The account holder manages all profiles on the account and can see them. There is no separate sign-in per profile, so only add someone whose records you are responsible for.

Privacy and your data

Who can see my health data?

No other mySEHA user can see it, and we never sell it. To read your reports we send them to AI processors who process them only to return your result. Nothing goes to employers, insurers or advertisers.

Sub-processors

Which companies process my data?

Your account and records are stored with Supabase in the EU. Anthropic reads your reports, documents and food photos to produce the analysis; Google transcribes voice notes and helps match foods. Other providers handle sign-in messages, email, purchases and crash reports. The full list is at myseha.ai/subprocessors.

Sub-processors

Does mySEHA sell my data or show me adverts?

No to both. There is no advertising in the app and your health data is not sold, rented or shared for anyone else’s commercial purposes.

How do I delete my account?

Me → Privacy & Data → Delete Account. You type a confirmation phrase, and it permanently erases your health data — labs, analyses, documents, medications, logs and every family profile.

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Safety and medical limits

Is mySEHA a medical device?

No. mySEHA is not a medical device and does not diagnose, treat, cure or prevent any medical condition. Consult a healthcare professional for medical advice. It is an educational health-information app that helps you organise and understand your own records, and it holds no certification or approval as a medical device.

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Is mySEHA medical advice?

No. mySEHA gives you general health information and helps you organise and understand your own records; it does not replace a qualified professional who can examine you and knows your history. mySEHA is not a medical device and does not diagnose, treat, cure or prevent any medical condition. Consult a healthcare professional for medical advice.

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Can I use mySEHA instead of seeing a doctor?

No. mySEHA is meant to help you get more from your appointments, not to replace them: your results and history are in one place, you can see how values have changed, and you can share a report with suggested questions to discuss. Only a doctor who can examine you and knows your full history can diagnose or treat you. If something is urgent, do not wait for an appointment — seek emergency care.

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